Here are the most popular resident questions! If you have other questions, drop us an email, and we’d be happy to help you.
How can I Pay my rent automatically?
Follow the steps outlined on the [Rent & Payments] page.
WHAT SHOULD I KNOW BEFORE I MOVE IN - i.e. Wifi, utilities, etc?
Read through this [Move-In Checklist] page.
HOW CAN I REPORT AN ISSUE?
Submit a request via our [Maintenance] form.
HOW SHOULD I WRITE MY mailing address?
Write your mailing address in this format: ### Boiceville Road, Brooktondale, NY 14817. If you live in cottage #123, then your address is 123 Boiceville Road, Brooktondale, NY 14817.
Where are my packages and mail delivered?
Mail and small packages are delivered to your mailbox. Larger packages through USPS, UPS, Fedex, etc will be delivered to your doorstep. For returns, schedule a pickup through your carrier.
WHERE IS MY COTTAGE?
View this [online map] to locate your new home. Hover over the dots to view the accompanying street-level photos.
WHY IS THERE LITTLE PARKING NEAR ME?
Try your best to park close to other cars and allow the maximum number of cars in each lot. Please be considerate about parking: If you own several cars, park some in a lot farther from the cottages to allow your neighbors to park close to their homes. If you’re finding parking to be a problem, email us. We also ask that residents not park on the sides of the driveway, unless for a short period to do pick ups or drop offs.
HOW SHOULD I Clean THE KITCHEN COUNTERS?
To clean your kitchen's copper counters: Many residents have recommended Bar Keepers Friend, or, for an all-natural option, lemon and salt, or a flour paste with vinegar and salt. Here's a good DIY guide for the all-natural option. Also, please remember that there is no smoking inside the houses nor in the community Meeting House.
What Kind of detergent should I use in my dishwasher?
Please only use pods. Over time loose powder detergent can cause the dishwasher mechanics to malfunction.
How can I clean my fiberglass tub and shower?
Fiberglass can scratch easily, so we ask that residents be careful when cleaning their tub and shower. Do not use abrasive scrub pads to scrub the tub! To clean fiber glass simply spread baking on the shower and tub and wet your sponge and shower with white vinegar. Use the soft part of the sponge to wipe. You will be shocked to see how easily the dirt and grime come off.
WHERE IS MY garden box?
Each cottage comes with its own raised garden bed located just beside your cottage. For the Gatehouse apartments, the garden beds are side-by-side. Please mark which box you’re using so that your neighbor doesn’t accidentally start gardening where you’ve planted seeds! Please note that there's only one allocated per cottage, so even if the bed is empty realize that a new tenant may be moving in shortly.
Residents are welcome to use our tools, including brooms, carts, and other equipment like shovels - free of charge. We kindly ask that you return the tools immediately after use for other residents to use as well. All tools are found by the Boiceville Cottages' Office & Maintenance Garage - the yellow x stucco garage behind the dog park.
If you need more dirt for your garden, help yourself to the large pile of dark dirt by the second entrance to Boiceville Cottages. If the pile's empty, we're done for the season and will add more next year.
HOW CAN I LEAVE A REVIEW?
It's helpful to get fresh perspectives so that prospective tenants can make an educated decision on their home. Reviews - especially on Google - go a long way. Here are the two ways to leave a review.
A) Write a review on Google [LINK HERE]
B) Write a review on Facebook [LINK HERE] by following these steps:
Go to our Facebook Page
"Click Recommendations or Reviews on the left side of the Page.
Click Yes to recommend the Page or No to not recommend it.
Write a Recommendation. You can also select any of the tags below (example: friendly staff, slow service) to recommend or not recommend a specific feature of the business.
Click next to Post to select your audience.
Click Post."
(Source: Facebook Posting Ratings & Reviews help guide)